Refund policy

Refund Policy

Returns :

New Sri Vasavi & Co is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

 

How to Initiate the Refund Process?

1. Customers should contact customer support on +91422 2396706 or write to  nsv@newsrivasavi.com within 10 days from the receipt of the product.
   2. Customers should not return the product before receiving a confirmation mail from us about the same.
   3. All the products must be returned in their original condition, unaltered and unused. 
   4. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.

 

Return Charges:

Domestic Order: Our courier partner will collect the order from provided address (within India). Customers need to pay shipping charges to return the product

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at NSV@newsrivasavi.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at NSV@newsrivasavi.com and send your item to New Sri Vasavi & Co Jewellers, 334 Raja Street, Coimbatore- 641001 , Tamil Nadu, India, Ph No: 0422-2396706.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made without shipping Charges.

In case the customer pays online then the amount will be refunded within 10-15 working days from the receipt of the returned product(s) at our warehouse.

1. If the customer provides a canceled cheque with the returned product then the refund can be made within 10-15 working days & the amount will be refunded directly into the customer's account through online transfer as NEFT.

 

International Order:

For international orders, currently, we do not provide any refund. Although, New Sri Vasavi & Co will refund the amount to the customer only under following two circumstances and at the sole discretion of NSV:

1. We will accept the return of only defective products and then subsequently provide the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. 
   We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges.

 

Shipping

To return your product, you should mail your product to: NSV@newsrivasavi.com and send your item to New Sri Vasavi & Co Jewellers,334 Raja Street, Coimbatore- 641001, Tamil Nadu, India, Ph No: 0422-2396706.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

In India, New Sri Vasavi & Co serves to selected cities. Please check if we deliver to your Pincode in the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

For orders above Rs 2 lakhs, customers need to provide a PAN card. if a PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer. Form 60 should be supported with a copy of address proof like a passport, green card, or driving license

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

SHIPPING & HANDLING CHARGES

Domestic Order: Shipping is provided with a nominal fee.

Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.

International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

NOTE: In the case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by the destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

TIME TO DELIVER

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 10-20 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

Express delivery

Express Delivery option available for select pin codes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products.

 

PLEASE NOTE: The recipient needs to produce any of the following government-issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar) 
 

Delivery Time for International Orders

  The product is delivered within 20-30 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

 

PLEASE NOTE: 

The recipient needs to produce a passport or driving license for receiving the delivery.
For any customer assistance, write to us NSV@newsrivasavi.com

Transit Insurance: All goods will be fully insured by New Sri Vasavi & Co until they reach you, so your purchase is 100% safe.